Returns & Exchanges

Zero Hassle Return Policy

So your new gear isn't quite meeting your expectations, or maybe you just ordered the wrong item? No problem - you are welcome to return your gear to us for refund within 50 days of the delivery date. In order to be eligible for refund, your gear must meet the following requirements:

  • Be in the as received condition (ie. unused and uninstalled).
  • Include all tags, documentation and undamaged original packaging.

Please do not use the manufacturer's packaging as shipping box when returning your gear. We reserve the right to refuse or limit refunds for returned items not meeting the above conditions.

Restocking Fee

All returns are processed without restocking fees, except for bicycle and frames for which a $75 restocking fee will be deducted from the refunded amount.

If your original order qualified for free shipping, but upon returning your gear, no longer qualifies for free shipping, a $15 shipping fee will be deducted from the refunded amount.

Final Sale Items

Final sale items include all made-to-order custom products such as custom wheel builds or custom bicycle build as well as clearance products. These items are final sale items and cannot be returned.

Exchanges

In order to keep things as simple as possible, we do not process exchanges. If you wish to replace an item you purchased for a different one, simply go ahead and place your new order on the website and return the original item for refund. This ensures you get the correct item as quickly as possible since your new order will be processed right away. The refund for the returned item will be processed once it is received by our Returns Department.

If you purchased an item on sale and wish to replace it for a different size or color, we will be happy to extend the sale price to your new order. Simply get in touch with us once your new order is placed and we will adjust the price accordingly.

Returns Shipping

In order to return your gear for refund, simply fill out our Returns Form and include a printed copy in the package you are returning. Ship your return to:

CanadaBicycleParts Returns
{your order number here}
2840 Blvd. Lapiniere
Brossard, QC
J4Z 2M3