As authorized retailers of all products that we offer, you can shop with peace of mind knowing that the products you purchase will always be eligible for the manufacturer's warranty.
If you think your gear qualifies for warranty repair or replacement, we highly recommend directly contacting the manufacturer's Warranty Department. They can attend your warranty case directly with you and are much more efficient at doing so without us as a middleman. Your CanadaBicycleParts order receipt will serve you as proof of purchase from an authorized retailer.
If you are unsure as to how to reach the manufacturer's Warranty Department, contact us and we will be happy to assist you in your warranty claim with the manufacturer. Do keep in mind, however, than the products we sell are backed by manufacturer's warranties and that we can only serve as assistance in filing your claim with the manufacturer.
Am I covered by the manufacturer's warranty
Yes. We are authorized retailers which mean you are 100% covered by the manufacturers' warranties for all items purchased from our store.
I need to make a warranty claim; where do I start?
As authorized retailers, we facilitate the warranty claim procedure. Different manufacturers handle warranty cases differently. For some brands, you will be asked to return the item to us, and we will handle the warranty claim on behalf of the manufacturer. Other brands require you to contact them directly for warranty cases. Either, get in touch with us and we will point you in the right direction.