Returns & Exchanges

Zero Hassle Return Policy

So your new gear isn't quite meeting your expectations, or maybe you just ordered the wrong item? No problem - you are welcome to return your gear to us within 50 days of the delivery date. In order to be eligible for refund or exchange, your gear must meet the following requirements:

  • Be in the as received condition (ie. unused and uninstalled).
  • Include all tags, documentation and undamaged original packaging.

Do not use the manufacturer's packaging as shipping box when returning your gear. We reserve the right to refuse or limit refunds for returned items not meeting the above conditions.

All returns are processed without restocking fee, however, if your order initially qualified for free shipping, but upon returning your gear no longer qualifies, the value for the shipping will be deducted from the refunded amount.


There are two ways to process an exchange:

Fast Track

If you are in a rush to get the correct product, you can simply go ahead and place a new order on our website and return the original item for refund. Processing exchanges this way ensures you get the replacement product as quickly as possible since your new order will be processed right away, before we even receive your returned item. The refund for the returned item will be processed as soon we receive it.


Alternatively, you can send the unwanted product back to us and the new product will be dispatched to you once we have received your package. A refund or invoice will be sent to you if the exchange involves a price adjustment.

In all cases, if you purchased an item on sale and wish to replace it for a different product from the same category, we will be happy to extend the sale price to your new order. Simply get in touch with us once your new order is placed and we will adjust the price accordingly.


In order to return your gear for refund or exchange, first contact us to advise us of the products being returned. Once your return is approved, ship the parcel to:

CanadaBicycleParts Returns
{your order number here}
2640 Blvd. Lapiniere
Brossard, QC
J4Z 2M3